Refund and Returns Policy

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Return Policy – Nafis.pk

At Nafis.pk, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our return policy allows you to request a return or exchange under the following terms and conditions.

  1. Eligibility for Returns

Products must be returned within 7 days from the date of delivery.

Items must be in their original condition, unused, unwashed, and with all original packaging, tags, and labels intact.

Certain products, including personalized items, perfumes, and perishable goods, are non-returnable for hygiene and safety reasons.

  1. Return Process
    To initiate a return, please follow these steps:

Contact our customer support team at [insert email/contact form] with your order number and reason for return.

Our team will provide instructions and a return authorization number.

Carefully pack the item and send it to the address provided by our support team.

  1. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 7–10 business days to the original payment method.

If the return is not due to a defective or incorrect product, the original delivery charges will be deducted from the refund.

If the return is due to a defective product, wrong item, or shipping error by Nafis.pk, delivery charges will be fully refunded.

  1. Exchanges

Exchanges for different sizes or colors are subject to product availability.

Please contact our customer support team to request an exchange, and we will guide you through the process.

  1. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue.

We will provide a replacement or full refund at no extra cost to you, including shipping charges.

  1. Contact Us
    If you have any questions regarding our return policy or need assistance, please reach out to us at:

Email: info@nafis.pk

At Nafis.pk, your satisfaction is our priority. We strive to make every shopping experience safe, secure, and enjoyable.